• Current News

    • New information about STS

      Good news for people who do not use the phone because others have difficulty understanding your speech.

    • San Jose Part-Time Service Center Opening - June 11, 2014

      San Jose Part-Time Service Center Opening - June 11, 2014


      We are excited to announce the opening of a brand new part time Service Center in San Jose!




      Located inside Expandability, formerly known as Transaccess  


      1150 S. BASCOM AVENUE, SUITE 7A  


      SAN JOSE CA 95128  


      OPEN: Every 2nd and 4th Wednesday of each month,  


      9:30am to 2:30pm, except holidays. 

    • CRS Contract extension with both providers


      AT&T Relay and Hamilton Relay’s CRS contracts have been extended to June 1, 2014. The State of California expects to approve another (& final) extension of the contracts to June 1, 2015 in the near future. 


    • Captioned Telephone Auto Corrections


      In January 2014, users of the Captioned Telephone (CapTel) have experienced a change in how the caption errors are corrected. While previously incorrectly captioned words were deleted and replaced with the correction (temporarily highlighted by a different text color), now changes are indicated by providing the corrected word in parentheses afterwards, for the purpose of accountability. 

      Examples of the new correction format:  

      “Hi, this is Rita at Westside Groceries [Gina].” 

      “During winter break we are going to see at Lake Tahoe [ski].” 

      If you need more information, please contact CapTel Customer Service at: 1-888-402-4018 (English), 1-877-330-0156 (Spanish) 

    • FCC proceeding on Speech-to-Speech (STS)

      FCC proceeding on Speech-to-Speech (STS)  

      On July 19, 2013, the FCC adopted a Report and Order amending rules to improve Speech-to-Speech (STS) relay service, a type of telecommunications relay service (TRS) for persons with a speech disability. By this Order, the Commission’s action improves the STS user’s experience on a call by: Click here for details 


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