5: What kind of network services does the Program provide to assist customers with using the telephone?

Some network services are available at no cost to certified CTAP customers depending on their certification. These services may include SpeedDial (preprogrammed numbers) or Three-way Calling.

These services are actually provided by the customer's local telephone company, but the Program directly reimburses the telephone company for the cost of the service. Contact your local telephone company to find out if they can offer you discounts on other services, such as, Operator Assisted Dialing and Directory Assistance Exemption.