DDTP FIRST IN NATION TO PROVIDE VISUALLY ASSISTED
On May 1, 2012, DDTP launched Visually Assisted Speech-to-Speech (VA STS), a new technology that can enhance the relay experience of individuals with a speech disability.
Click here to read the California Public Utilities Commission's Press Release.
How does VA STS work?
In addition to a phone call to the relay service, the Speech-to-Speech (STS) caller is also using a webcam or videophone with SkypeTM to connect with the Communications Assistant (CA) at the relay call center. (The equipment and Internet service to access the video service are required to make a VA STS call but are not provided by CRS.) This allows the CA to see the STS user as they are speaking. Seeing the STS caller’s mouth movements, facial expressions, and gestures can enable the CA to better understand and re-voice for the caller. Users of Augmentative and Alternative Communication (AAC) devices can also share the information they are typing via SkypeTM using computer emulation.
How to get started?
If you are curious about this new service, contact one of the California Relay Service (CRS) providers’ STS Training Lines to find out more information and for help with getting started:
Hamilton Relay: 1-877-632-9095 and ask for the (STS) Training Line (available 24/7)
AT&T Relay: 1-866-288-1909 CA STS Customer Service (available 24/7), or
1-866-844-2626 CA STS User Training Line (available M-F 9am-5pm, or by appointment)
Or visit the CRS Visuallly Speech-to-Speech Web site.
Skype™ is a trade mark of Skype, and the California Public Utilities Commission and the Deaf and Disabled Telecommunications Program are not affiliated, sponsored, authorized or otherwise associated by/with the Skype group of companies.