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Use the California Relay Service (CRS)


Boy Making A CAll  Relay Operators  Grandmother receiving the phone call! 

People who are deaf, hard of hearing or speech disabled 

 Choice of Relay Provider 

User of standard telephone 


 If you have limitations seeing, hearing, speaking, remembering, or moving, specially-trained Communications Assistant (CA) can relay telephone conversations for all of your calls.


Dial 711 Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard telephone. Friends, family, and business contacts can dial 711 for relay calls, too.

If you prefer having your calls immediately answered in your mode of communication but don’t have a preferred provider, dial one of the toll free modality and language-specific numbers below. The call will be routed to one of the CRS providers.



Type of Call 


Toll-free 800 Number 

TTY/VCO/HCO to Voice





Voice to TTY/VCO/HCO





From or to Speech-to- Speech

English & Spanish


CRS provides a variety of modalities: Modalities are the type of service used based on the communication needs of the call parties.

Federal regulations specify very strict confidentiality requirements for CAs of all relay services. No part of the conversation that takes place between callers is revealed or recorded in written, verbal, or any other form. CRS CAs do not participate in the conversation and acquire no benefit from information relayed.