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How to Customize Your Calls Using “711 Choice” and a Customer Profile

 

When you dial 711, your call is automatically routed to a California Relay Service (CRS) provider and answered in English as a voice call. When appropriate, the call will be switched to the appropriate modality and language. But you can do more.

By establishing a “711 Choice Form,” you ensure that your call will always be routed to the relay provider of your choice. Also, the provider will answer your call in your preferred language and mode of communication. Once you establish your “711 Choices,” your information is shared with both providers. You do not need to provide your information again.

After you settle upon using the services of a certain provider, you may want to create a Customer Profile. This gives you more control over how your calls are handled.

Unlike 711 Choice where your choices are shared between providers, a Customer Profile is established with one provider. If you switch between providers, you will need to establish a Customer Profile with each provider.

Changing your 711 Choice is as easy as dialing any provider from your registered phone number and saying, “Please switch me from my current provider to a new one.” For more security and to change your choices at any time from any phone provide a password and the answer to a security question.

Register a 711 Choice Form with Your Preferred Provider

The 711 Choice Form is available from AT&T Relay and Hamilton Relay. You can switch to another CRS provider at any time by changing your 711 Choice preferences. Here is all you need to do to register.

 From the phone number that you wish to register, call one of the toll free Customer Service numbers at any time:

   Customer Service Numbers
 
 

Provider 

English 

Spanish 

AT&T Relay

1-866-934-4288

1-866-985-4288

Hamilton Relay

1-877-632-9095

1-877-419-8440

 

For Speech-to-Speech (STS) Customer Service information please visit the CRS STS Web page.

Be ready to provide the following information and choices:

Information and Choices

 Information 

Required 

Optional 

Comment 

Choices 

Your telephone number

x

 

If you make relay calls from more than one telephone number, register your 711 Choices for each individual number.

 

Preferred relay provider  

Provider
and / or type of communication is required

x

 

If you do not choose a CRS provider, when you dial 711, your call will be answered in order by one of the providers.

AT&T Relay, Hamilton Relay,
No preference

Type of communication

 

Your calls will be answered more quickly when you provide your communication type, such as TTY or VCO.

TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech to Speech (STS), ASCII, or Voice.

Security password and security question

 

x

Allows you to make changes to your registered phone number from any other phone.

 

Your name

 

x

 

 

Preferred language

 

x

Your calls will be answered more quickly when you show which language you use.

English, Spanish

 

A print copy of the 711 Choice Form is available for download.

Please note:  

Some phone numbers, such as phones that work through a business PBX system, cannot be registered with 711 Choice. If you are not sure, call any Customer Service number above and check.

  

 

For more information about 711 Choice selections, read the711 Frequently Asked Questions (FAQs)

Set up a Customer Profile with Your CRS Preferred Provider

Do you want to have more options than those provided on the 711 Choice Form? It’s easy.

You can set up a Customer Profile with a provider. All calls to CRS from your registered telephone number will be handled automatically according to your preference(s). However, a Customer Profile is specific to each provider.

If you like switching between providers, you will need to establish a Customer Profile for each individual service.

Your options include the following:

Options

Choices 

Description 

Call Blocking

You can choose to not allow pay-per-use calls and/or up to five (5) specific numbers to be dialed from your phone number.

Caller ID Blocking

You can prevent your phone number from being displayed on the phone of the person you call.

Delayed Response

If you need more time to read the TTY output, request extended response time so your call will not be disconnected while you are still reading.

Gender

Choose a male or female CA to relay your call.

Language

Relay your calls in English or Spanish.

Long Distance Carrier

You can pre-select the phone company you want to use for long distance calls.

Message

You can create a standard message you want left when you reach a telephone answering machine, e.g., this might include identifying yourself by name, requesting the person call you back, and providing the phone number of the California Relay Service, and your number.

Mode of Communication

Automatically connect to your mode of communication: TTY, VCO, 2LVCO, HCO, STS, VASTS, ASCII, or Voice.

Speed Dial

You can set up a list of most frequently called names and numbers. Later, you just state the name you want to call and the CA will dial that phone number.

Text Buffer

If you have difficulties following the typing speed of a CA, you can request to have the output on your TTY slowed down to between 10 and 50 words per minute.

Other

Specify other preferences in how your conversations are conveyed. For example, requesting that the CA not describe background noises.

To set up a profile, call the Customer Service number of the  provider of your choice  

 

 

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