FCC proceeding on Speech-to-Speech (STS)
On July 19, 2013, the FCC adopted a Report and Order amending rules to improve Speech-to-Speech (STS) relay service, a type of telecommunications relay service (TRS) for persons with a speech disability. By this Order, the Commission’s action improves the STS user’s experience on a call by: Click here for details
The Oakland CTAP Service Center was CLOSED on Friday, December 3, 2010. Service resumed on Monday, December 6, 2010 at its new location. The address of the Berkeley CTAP Service Center is 3075 Adeline Street, Suite 260, Berkeley, CA 94703.
The Berkeley CTAP Service Center is located at the Ed Roberts Campus, at the Ashby BART Station; the nearest cross street is Woolsey Street.
The Latin Business Association has the opportunity to make it easier for many people with hearing or visual limitations to inquire about products and services as well as place orders over the phone by telling their customers about a free state program.
Important Change to CA CapTel User Announcement and What CapTel Users Now Need to Do
Removal of Pre-recorded CA CapTel Announcement Message
CapTel users in California currently see and hear a pre-recorded message at the beginning of each CapTel call that makes both call parties aware that another person is on the line. The California Public Utilities Commission (CPUC) has required use of this message to comply with California privacy laws. In response to considerable consumer feedback, however, the CPUC has identified other options that would still comply with the privacy laws. Specifically, the CPUC has determined that CapTel users can comply with the law by directly informing the other participant on the CapTel call that a third party (i.e., a “communication assistant”, a “captionist” or even an “operator”) is on the call. A CA is a specially-trained captionist who re-voices what the hearing party says using speech-to-text software. This technology automatically transcribes the CA’s voice into text, which is simultaneously reviewed by the CA and is transmitted to the CapTel user’s text screen. It is the CapTel users’ legal responsibility to make the other person on the call aware of the captionist’s (or CA's) presence.
What CapTel Users Now Need to Do
The CPUC has authorized us to implement this change. If all goes well, starting on October 28, 2010, CapTel users will see a brief text-only message at the start of each call reminding them of their legal responsibility. This text message will say, “California law requires you to inform the other person(s) that there is an operator on the call”. It is the responsibility of the CapTel user to inform the other person on the call that a captionist or CA also is on the call; however, the CapTel users will have complete control over the words they use.
DDTP Participation in Americans with Disabilities Act (ADA) 20th Anniversary Events ADA 2010 Celebrating 20 Years of Opening Doors Host Dayle McIntosh Center (DMC) Date Thursday, July 15, 2010 Time 1 00 PM – 5 00 PM Location DMC
On the 20th Anniversary of the Americans with Disabilities Act, which seeks to provide equal opportunity to people with disabilities, the Deaf and Disabled Telecommunications Program (DDTP) has made the promise into a reality for a half million Californians.
DDTP enables Californians who have difficulty seeing, hearing, speaking, remembering, and/or moving to communicate by telephone when these disabilities would make using a standard phone difficult or impossible. The California Telephone Access Program (CTAP) phones and California Relay Service (CRS), which DDTP provides at no cost to eligible Californians, gives people with disabilities equal access to mainstream society, preserves their independence, and connects them to medical and emergency service providers more easily.
There are two new part-time CTAP Service Center locations in Santa Barbara and Redding with limited hours. The Santa Barbara Service Center is open only the second Wednesday of the month from 9:00am – 12:00 noon and 1:00pm – 3:00pm. The Redding Service Center is open only the second Thursday of the month from 10:00am – 4pm.
The DDTP’s California Telephone Access Program is providing Jitterbug Cell Phones at no cost to Californians who are CTAP certified as blind, low vision, hard of hearing, mobility-disabled, or cognitively-disabled and California Lifeline eligible. Monthly service charges apply. Please call 1-866-845-8761 for more information.