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Help us improve the California Relay Service!

Survey to help us improve the CRS program.

1.  What kind of relay calls do you currently make? (Please select all that apply) 

                     
1A.  If you selected "Other" in question #1 above, please explain:   
2.If there are types of relay or other calls you do NOT currently make, but made in the past please indicate what they are (Please select all that apply) 
                     
2A.  If you selected "Other" in question #2 above, please explain:    
3.  How often do you use the relay service? (Please select only one)   
                     
4.  What language do you use when you make a call?  (Please select only one).  
                    
5.  What kinds of calls do you make? (Please select only one).  
                    
6.  What equipment do you use to make calls (Check as many as apply)?  
                    
6A.  If you selected "Other" in question #6 above, please explain:    
7.  Have you experienced “hang-ups” when calling businesses or professional offices using the relay service (including CapTel and Speech to Speech)?   
                  
8.  How satisfied are you with your experience on relay calls when you reach a recorded message that includes menu options or automated recording?   
                 
9.  If you are a CapTel user:  How satisfied are you with the accuracy of captions on your Captioned Telephone? (Please select only one)    
               
10.  Captioned Telephone: If you are a Spanish Captioned Telephone user, how satisfied are you with the Spanish captioning service?   

              
11.  If you are a TTY/VCO/HCO/STS user: Have you completed a 711 Choice form?   
            
11A.  If you selected "No" in question #11 above, please explain:    
12.  STS: Have you used the Speech to Speech Training Line to obtain information and tips on this service