Help us improve the California Relay Service!

Survey to help us improve the CRS program.
1. What kind of relay calls do you currently make? (Please select all that apply)	I do not make relay calls Captioned Telephone Service TTY Voice Carry Over (VCO) e. Hearing Carry Over (HCO) Speech-To-Speech IP Relay VRS WebCapTel Internet Captioned Telephone Service Other
1A. If you selected "Other" in question #1 above, please explain:
2.If there are types of relay or other calls you do NOT currently make, but made in the past please indicate what they are (Please select all that apply)	Captioned Telephone Service (CapTel Model 200/800) TTY Voice Carry Over (VCO) Hearing Carry Over (HCO) Speech-To-Speech IP Relay VRS WebCapTel Internet Captioned Telephone Service Amplified Phone Other Not Applicable
2A. If you selected "Other" in question #2 above, please explain:
3. How often do you use the relay service? (Please select only one)	Everyday A few times per week A few times per month A few times per year Once a year Not at all
4. What language do you use when you make a call? (Please select only one).	English Only Spanish Only Both English and Spanish
5. What kinds of calls do you make? (Please select only one).	Personal calls Business calls Both Personal and Business
6. What equipment do you use to make calls (Check as many as apply)?	Amplified Phone CapTel 200/800 CapTel 800i/Caption Call Cell phone Computer Standard Phone/Speaker Phone VCO Phone TTY Video phone Other
6A. If you selected "Other" in question #6 above, please explain:
7. Have you experienced “hang-ups” when calling businesses or professional offices using the relay service (including CapTel and Speech to Speech)?	Yes Sometimes No
8. How satisfied are you with your experience on relay calls when you reach a recorded message that includes menu options or automated recording?	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable
9. If you are a CapTel user: How satisfied are you with the accuracy of captions on your Captioned Telephone? (Please select only one)	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable, I do not use Captioned Telephone
10. Captioned Telephone: If you are a Spanish Captioned Telephone user, how satisfied are you with the Spanish captioning service?	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not Applicable, I do not use Spanish Captioned Telephone Service
11. If you are a TTY/VCO/HCO/STS user: Have you completed a 711 Choice form?	Yes No Do Not Know About 711 Choice Not applicable, I use a Captioned Telephone
11A. If you selected "No" in question #11 above, please explain:
12. STS: Have you used the Speech to Speech Training Line to obtain information and tips on this service	Yes Sometimes No Do not know about STS Training Line