Contact Us

Welcome to the Deaf and Disabled Telecommunications Program which includes California Telephone Access Program (CTAP) and California Relay Service (CRS). CRS provides a relay service where Communication Assistants will relay messages between a person using a TTY and a person who does not use a TTY. Under CTAP, each consumer certified in the Program can receive an amplified telephone, TTY, or other specialized telephone equipment for use at home.

Equipment is "on loan to you" until you can no longer benefit from the equipment. If the equipment becomes damaged, CTAP will replace it with identical equipment. If the same equipment is not available, the closest substitute will be provided. If you move out of California, please get in touch with the State of California CTAP Contact Center to arrange for pick up at no cost to you, or bring the equipment to a State of California CTAP Service Center below.


CTAP Contact Center	DDTP Consumer Affairs
P.O. Box 30310 Stockton, CA 95213	For Consumer Affairs issues and inquiries specifically related to the California Telephone Access Program, please contact:
Contact Center hours of operation are: Monday - Friday 8:00 AM to 6:00 PM.
English/ASL: 1-800-806-1191 Spanish: 1-800-949-5650 Mandarin: 1-866-324-8747 Cantonese: 1-866-324-8754 Hmong: 1-866-880-3394 Vietnamese: 1-855-247-0106 Russian: 1-855-546-7500 TTY: 1-800-806-4474 Spanish TTY: 1-844-867-1135 Fax: 1-800-889-3974 customercare@ddtpca.org	Voice: 1-877-546-7414 TTY: 1-800-867-4323 Fax: 1-510-268-4758
To request a free presentation or event: 1-800-995-6831 or outreach@ccaf.us

To comment directly to the DDTP Administrator (California Communications Access Foundation), please send an email to info@ccaf.us.

To comment directly to the CPUC about the DDTP, you can send your communication by mail or FAX.

By Mail:

CPUC Communications Division
505 Van Ness Avenue
San Francisco CA 94102
Attn: DDTP; or

Fax them to 1-415-703-4405

CTAP Service Center Contact Information

Find CTAP Service Center addresses and contact information. Hours appear below the chart.


Center	Address	For Questions
Berkeley	3075 Adeline Street Suite 260, Berkeley, CA 94703	For questions, please contact: English/ASL: 1-800-806-1191 Spanish: 1-800-949-5650 Mandarin: 1-866-324-8747 Cantonese: 1-866-324-8754 Hmong: 1-866-880-3394 Vietnamese: 1-855-247-0106 Russian: 1-855-546-7500 TTY: 1-800-806-4474 Fax: 1-800-889-3974
Fresno	7525 N. Cedar Avenue Suite 115, Fresno, CA 93720
Glendale	425 West Broadway Suite 105, Glendale, CA 91204
Marina*	Veteran’s Transition Center (VTC) 220 12th. Street Marina, CA 93933
Orange	681 S. Parker Street Suite 210, Orange, CA 92868
Redding**	2861 Churn Creek Road. Suite A, Redding, CA 96002
Riverside	2002 Iowa Avenue Suite 106, Riverside, CA 92507
Sacramento	1300 Ethan Way Suite 105, Sacramento, CA 95825
San Diego	1455 Frazee Road Suite 406, San Diego, CA 92108
San Francisco****	Located inside the Hearing and Speech Center of Northern California 1234 Divisadaro Street San Francisco, CA 94115
San Jose*****	25 North 14th Street Suite 1000, (10^th Floor) San Jose, CA 95002
Santa Barbara***	Located inside the Independent Living Center 423 W. Victoria Street Santa Barbara, CA 93101
West Covina******	Inside East San Gabriel Valley Japanese Community Center 1203 West Puente Avenue West Covina, CA 91790

Please note:

Mask/face coverings are encouraged at most locations. They are required for customers in Glendale, Berkeley, and San Francisco.

A face covering can be any type of cloth covering or surgical mask that covers the mouth and nose.

Children 2 and under should not wear a mask.