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    Welcome to the Deaf and Disabled Telecommunications Program which includes California Telephone Access Program (CTAP) and California Relay Service (CRS). CRS provides a relay service where Communication Assistants will relay messages between a person using a TTY and a person who does not use a TTY. Under CTAP, each consumer certified in the Program can receive an amplified telephone, TTY, or other specialized telephone equipment for use at home.

    Equipment is "on loan to you" until you can no longer benefit from the equipment. If the equipment becomes damaged, CTAP will replace it with identical equipment. If the same equipment is not available, the closest substitute will be provided. If you move out of California, please get in touch with the State of California CTAP Contact Center to arrange for pick up at no cost to you, or bring the equipment to a State of California CTAP Service Center below.

      
    CTAP Contact Center  DDTP Consumer Affairs 
    P.O. Box 30310
    Stockton, CA 95213
    For Consumer Affairs issues and inquiries specifically related
    to the California Telephone Access Program, please contact:

     

    English: 1-800-806-1191

      

    Spanish: 1-800-949-5650 

     

    Mandarin: 1-866-324-8747 

     

    Cantonese: 1-866-324-8754  

     

    Hmong: 1-866-880-3394

     

    Vietnamese: 1-855-247-0106

    Russian: 1-855-546-7500

    TTY: 1-800-806-4474


    Spanish TTY: 1-844-867-1135


    Fax: 1-800-889-3974

     

    customercare@ddtpca.org

     

     

    Voice: 1-877-546-7414 

     

    TTY: 1-800-867-4323

      

    Fax: 1-510-268-4758

    To comment directly to the DDTP Administrator (California Communications Access Foundation), please send an email to info@ccaf.us. 

  • To comment directly to the CPUC about the DDTP, you can send your communication by mail or FAX. 

    By Mail: 

    CPUC Communications Division
    505 Van Ness Avenue
    San Francisco CA 94102
    Attn: DDTP; or

    Fax them to 1-415-703-4405

     

  • CTAP Service Center Contact Information

    Find CTAP Service Center addresses and contact information. Hours appear below the chart.

     
    Center Address For Questions
    Berkeley
    3075 Adeline Street
    Suite 260,
    Berkeley, CA 94703
     
    For questions, please contact:

    English:
    1-800-806-1191

    Spanish:
    1-800-949-5650

    Mandarin:
    1-866-324-8747

    Cantonese:
    1-866-324-8754

    Hmong:
    1-866-880-3394

    Vietnamese:
    1-855-247-0106

    Russian:
    1-855-546-7500

    TTY:
    1-800-806-4474

    Fax:
    1-800-889-3974
    Fresno
    7525 N. Cedar Avenue
    Suite 115,
    Fresno, CA 93720
    Glendale
    425 West Broadway
    Suite 105,
    Glendale, CA 91204
    Marina* Veteran’s Transition Center (VTC)
    220 12th. Street
    Marina, CA 93933
    Orange  681 S. Parker Street
     Suite 210,
     Orange, CA 92868

    Redding** 2861 Churn Creek Road. Suite A,
    Redding, CA 96002
    Riverside 2002 Iowa Avenue 
    Suite 106,
    Riverside, CA 92507
    Sacramento
    1300 Ethan Way
    Suite 105,
    Sacramento, CA 95825
    San Diego
    1455 Frazee Road
    Suite 406,
    San Diego, CA 92108

     

    San Francisco**** Located inside the Hearing and Speech Center of Northern California
    1234 Divisadaro Street San Francisco, CA 94115
    San Jose*****    25 North 14th Street
    Suite 1000, (10th Floor)
      San Jose, CA  95002
    Santa Barbara*** Located inside the Independent Living Center
    423 W. Victoria Street
    Santa Barbara, CA 93101
     
    West Covina****** Inside East San Gabriel Valley Japanese Community Center
    1203 West Puente Avenue
    West Covina, CA 91790

    Please note:

    CTAP Service Centers are located throughout California. All CTAP Service Centers are open Monday through Friday, 8:00 AM to 5:00 PM. With the exception of the *Marina CTAP Service Office, the **Redding CTAP Service Center, the*** Santa Barbara CTAP Service Office, the ****San Francisco CTAP Service Office, the *****San Jose CTAP Service Office, and the ******West Covina Service Office.

    • *The Marina CTAP Service Office, housed in the Veteran’s Transition Center (VTC), has limited hours: 2nd Friday of each month, 9:30 AM – 12:00 PM (closed noon – 1:00 PM) and 1:00 PM – 2:30 PM, excluding holidays
    • **The Redding CTAP Service Center has limited hours: 2nd Wednesday and 2nd Thursday of each month, 10:00 AM – 4:00 PM, excluding holidays.
        English: 1-800-806-1191 
        Spanish: 1-800-949-5650
       Email: info@CaliforniaPhones.org
       Spanish email: info-es@CaliforniaPhones.org  
    • ***The Santa Barbara CTAP Service Office, housed in the Independent Living Center, has limited hours: 2nd and 4th Wednesday of each month, 9:00 AM – 12:00 PM (closed noon – 1:00 PM) and 1:00 PM – 3:00 PM, excluding holidays.
    • ****The San Francisco CTAP Service Office, housed in the Hearing and Speech Center of Northern California, has limited hours: 1st, 2nd and 3rd Friday of each month, 9:00 AM – 12:00 PM (closed noon – 1:00 PM) and 1:00 PM – 3:00 PM, excluding holidays.
    • *****The San Jose CTAP Service Office has limited hours: 2nd and 4th Wednesday of each month, 9:30 AM – 12:00PM (closed noon -1:00 PM) and 1:00 PM - 3:00 PM, excluding holidays.
    • ******The West Covina CTAP Service Office, housed in the East San Gabriel Valley Japanese Community Center, has limited hours: 2nd, 3rd and 4th Tuesday of each month, 9:00 AM – 12:00 PM (closed noon – 1:00 PM) and 1:00 PM – 3:00 PM, excluding holidays.