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    Welcome to the Deaf and Disabled Telecommunications Program which includes California Telephone Access Program (CTAP) and California Relay Service (CRS). CRS provides a relay service where Communication Assistants will relay messages between a person using a TTY and a person who does not use a TTY. Under CTAP, each consumer certified in the Program can receive an amplified telephone, TTY, or other specialized telephone equipment for use at home.

    Equipment is "on loan to you" until you can no longer benefit from the equipment. If the equipment becomes damaged, CTAP will replace it with identical equipment. If the same equipment is not available, the closest substitute will be provided. If you move out of California, please get in touch with the State of California CTAP Contact Center to arrange for pick up at no cost to you, or bring the equipment to a State of California CTAP Service Center below.

      
    CTAP Contact Center  DDTP Consumer Affairs 
    P.O. Box 30310
    Stockton, CA 95213
    For Consumer Affairs issues and inquiries specifically related
    to the California Telephone Access Program, please contact:
    Contact Center hours of operation are: Monday - Friday 8:00 AM to 6:00 PM.   

     

    English: 1-800-806-1191

      

    Spanish: 1-800-949-5650 

     

    Mandarin: 1-866-324-8747 

     

    Cantonese: 1-866-324-8754  

     

    Hmong: 1-866-880-3394

     

    Vietnamese: 1-855-247-0106

    Russian: 1-855-546-7500

    TTY: 1-800-806-4474

    Spanish TTY: 1-844-867-1135

     
    Fax: 1-800-889-3974

    customercare@ddtpca.org

     

     

    Voice: 1-877-546-7414 

     

    TTY: 1-800-867-4323

      

    Fax: 1-510-268-4758

     To request a free presentation or event: 1-800-995-6831

    To comment directly to the DDTP Administrator (California Communications Access Foundation), please send an email to info@ccaf.us. 

  • To comment directly to the CPUC about the DDTP, you can send your communication by mail or FAX. 

    By Mail: 

    CPUC Communications Division
    505 Van Ness Avenue
    San Francisco CA 94102
    Attn: DDTP; or

    Fax them to 1-415-703-4405

     

  • CTAP Service Center Contact Information

    Find CTAP Service Center addresses and contact information. Hours appear below the chart.

     
    Center Address For Questions
    Berkeley
    3075 Adeline Street
    Suite 260,
    Berkeley, CA 94703
     
    For questions, please contact:

    English:
    1-800-806-1191

    Spanish:
    1-800-949-5650

    Mandarin:
    1-866-324-8747

    Cantonese:
    1-866-324-8754

    Hmong:
    1-866-880-3394

    Vietnamese:
    1-855-247-0106

    Russian:
    1-855-546-7500

    TTY:
    1-800-806-4474

    Fax:
    1-800-889-3974
    Fresno
    7525 N. Cedar Avenue
    Suite 115,
    Fresno, CA 93720
    Glendale
    425 West Broadway
    Suite 105,
    Glendale, CA 91204
    Marina* Veteran’s Transition Center (VTC)
    220 12th. Street
    Marina, CA 93933
    Orange  681 S. Parker Street
     Suite 210,
     Orange, CA 92868

    Redding** 2861 Churn Creek Road. Suite A,
    Redding, CA 96002
    Riverside 2002 Iowa Avenue 
    Suite 106,
    Riverside, CA 92507
    Sacramento
    1300 Ethan Way
    Suite 105,
    Sacramento, CA 95825
    San Diego
    1455 Frazee Road
    Suite 406,
    San Diego, CA 92108

     

    San Francisco**** Located inside the Hearing and Speech Center of Northern California
    1234 Divisadaro Street San Francisco, CA 94115
    San Jose*****    25 North 14th Street
    Suite 1000, (10th Floor)
      San Jose, CA  95002
    Santa Barbara*** Located inside the Independent Living Center
    423 W. Victoria Street
    Santa Barbara, CA 93101
     
    West Covina****** Inside East San Gabriel Valley Japanese Community Center
    1203 West Puente Avenue
    West Covina, CA 91790

    Please note:

     

    By order of the state of California, anyone entering a Service Center facility must wear a face covering.

    A face covering can be any type of cloth covering or surgical mask that covers the mouth and nose.

    Children 2 and under should not wear a mask.

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