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California Relay Service (CRS) 

CRS provides the full range of Relay services: TTY, Voice Carry Over (VCO), two-line Voice Carry Over (2LVCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Visually Assisted Speech-to-Speech (VA STS), ASCII, Voice, and Enhanced Voice Carryover (Captioned Telephone or CapTel). Although not provided through CRS, Internet Protocol Relay (IP Relay), Video Relay Services (VRS), and Web CapTel are also available as free, federally reimbursed services.

You can always reach CRS providers toll free.

To avoid scrolling, click a topic link below:   

 

California Relay Service

Hamilton Relay provides traditional Relay service including captioned telephone services in California.  
For more information go to: ca-relay.com

Relay Service

English

Spanish

TTY

1-800-855-7100

1-800-855-7200

Voice

1-800-855-7100

1-800-855-7200

VCO

1-800-855-7100

1-800-855-7200

HCO

1-800-855-7100

1-800-855-7200

ASCII

1-800-855-7100

1-800-855-7200

STS

1-800-855-7300

1-800-855-7200

VA STS                    

1-800-855-7400

NA

Customer Service

1-877-632-9095

1-877-419-8440

STS User Training Line

 1-877-632-9095-ask for STS UTL 1-877-419-8440-ask for STS UTL

To ensure best customer service, CRS users are encouraged to identify their customer preferences through a Customer Profile.

You can let your CRS provider know exactly how you want your calls handled. 

Your options include:

  • Language
  • Modality
  • Gender of Communications Assistant (CA)
  • Speed Dial of frequently called numbers
  • Long Distance Carrier
  • Slow Typing
  • Customized Greetings/Messages

    Please contact Hamilton Relay if you have any questions as to whether your customer preferences are handled correctly, including long distance carrier for toll calls. 

CRS Customer Service

If you have a problem with the Communications Assistant (CA) or the services provided by the Relay service provider, call the Customer Service number for your CRS provider.

If you are unable to resolve your problem, please contact one of the following numbers:

Contact the DDTP Consumer Affairs Specialist at:

  • Voice: 1-877-546-7414
  • TTY: 1-800-867-4323
  • FAX: 1-510-268-4758
  • Email: consumeraffairs@ddtp.org 

If you are still unable to resolve your problem, you can contact the California Public Utilities Commission (CPUC).

Contact the CPUC Communications Division at:

Tyrone Chin, CPUC Communications Division

  • Voice: 415-703-5888
  • Email:  ddtp@cpuc.ca.gov

 Further appeal may be made to the Federal Communications Commission (FCC) at the FCC Web site. Additional contact information:

  • Phone: 1-888-225-5322
  • TTY: 1-888-835-5322
  • ASL Videophone: 1-844-432-2275
  • FAX: 1-866-418-0232

    Address:

    Federal Communications Commission
    445 12th street SW
    Washington, DC 20554

Long Distance and international Calls
 
There is no cost to place or receive calls through California Relay Service. If you make international calls or operator assisted calls, charges may apply. Please complete a Customer Profile so that we know your preferred carrier for these types of calls by calling 1-877-632-9095 or going to ca-relay.com.